Terms & Conditions

• Customer: Refers to individual retail buyers, consumers, corporate clients, or wholesale partners accessing our services.
• Products: Premium bike travel cases (including Shokbox Classic, Shokbox Pro, Outlet products, and accessories) manufactured or distributed by Shokbox.
• Wholesale Partner: Approved B2B customer operating under trade pricing, volume discounts, and specialized invoice payment terms.

All orders placed through the website constitute an offer to purchase. Contracts are finalized only once Shokbox issues a formal Order Confirmation email.

We reserve the right to decline or cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity. In such events, a full refund will be processed promptly via the original payment method.

All standard retail prices shown on the store are exclusive of VAT until checkout, where applicable UK standard VAT (20%) is clearly itemized in your cart subtotal.

We accept major credit and debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and approved bank transfers. Payment must be cleared prior to dispatch unless otherwise agreed under B2B terms.

30-Day Invoice Terms: Approved wholesale partners with 30-Day Invoice terms must supply a valid Purchase Order (PO) Number during checkout. Invoices are payable strictly within 30 calendar days from invoice date.

Estimated dispatch times are provided during checkout. Standard UK deliveries typically arrive within 2–3 business days. Mainland Europe deliveries take 3–5 business days.

Risk of loss or damage transfers to the buyer upon physical delivery of goods by the carrier. Inspect packages immediately upon arrival and report carrier damage within 48 hours.

Customers must notify Shokbox of their intention to return a product within 14 days of delivery. Returned products must be unused and in their original packaging. Customers are responsible for return shipping costs. A restocking fee of 10% of the returned product’s purchase price may apply at Shokbox’s discretion.

Outlet and clearance items are final sale unless deemed defective upon delivery. Custom orders or custom color configurations are non-refundable.

Every new Shokbox bike travel case is backed by our signature Lifetime Guarantee covering structural integrity, shell defects, latches, and handle hardware under normal usage.

Warranty does not cover normal cosmetic wear, airline mishandling, unauthorized modifications, or improper packing beyond recommended manufacturer guidelines.

For full details, please refer to our Full Warranty Terms & Conditions.

All contents on this site, including logos, product design patents, trade dress, text, graphics, and images, are the property of Shokbox and protected under UK and international copyright laws.

To the maximum extent permitted by applicable law, Shokbox shall not be liable for indirect, incidental, or consequential damages resulting from third-party airline handling, race delays, or personal transit loss.

These Terms shall be governed by and construed in accordance with the laws of England & Wales. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the English courts.