Warranty Terms & Conditions
What our warranty covers, what it excludes, and how to make a claim on your Shokbox bike case.
Scope of Warranty
This warranty applies only to Shokbox bike cases purchased directly from Shokbox Ltd or an authorised retailer.
Coverage is limited to manufacturing defects affecting the structural integrity of the case.
Components such as wheels, latches, straps, handles, and foam padding are not covered under this warranty as they are considered replaceable wear-and-tear parts.
Exclusions
This warranty does not cover damage resulting from:
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Accidental impact, crushing, mishandling by airlines, couriers, or third parties.
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Improper use, modifications, alterations, or repairs not carried out by Shokbox Ltd.
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Normal wear and tear, including cosmetic damage such as scratches, scuffs, or minor dents.
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Environmental exposure, including damage from extreme temperatures, prolonged UV exposure, or chemical spills.
Making a Warranty Claim
Claims must be submitted through the official warranty portal with the following:
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Proof of purchase (confirming the original owner and purchase date).
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Detailed description of the defect, including when and how it was noticed.
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Photographic evidence showing the defect clearly.
Shokbox Ltd reserves the right to assess and verify claims before approval.
Warranty Resolution
If a defect is confirmed, Shokbox Ltd may offer the following remedies:
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Repair of the defective product at no cost to the customer.
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Replacement with an equivalent product (subject to availability).
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Partial refund or store credit, at Shokbox Ltd's discretion.
Shokbox Ltd reserves the right to use refurbished parts or cases for replacements.
Limitations of Liability
This warranty is non-transferable and applies only to the original purchaser.
Shokbox Ltd is not liable for any consequential, incidental, or indirect damages, including but not limited to:
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Loss of use or enjoyment of the product.
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Travel delays, trip cancellations, or other related expenses.
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Damage to bicycles or other personal property stored inside the case.
Warranty service does not extend or renew the original warranty period.
Policy Modifications
Shokbox Ltd reserves the right to modify or discontinue this warranty policy at any time without prior notice.
For any warranty inquiries, please contact our Customer Support team for assistance.
Reasonable Use Policy
Rental and Hire Boxes: This warranty does not apply to cases used for hire or rental purposes, as such usage exceeds normal expectations.
We define reasonable use as up to 6 return flights per year.
If a case is used excessively, such as for weekly flights (52 times per year), the expected lifespan of the product will be significantly shorter than that of a case used only 2-3 times per year.